Warranty at a Glance
- Aurora generator components: Covered for up to five years against defects in Aurora-supplied materials or workmanship, subject to the eligibility requirements, owner responsibilities and exclusions below.
- Engine: Covered separately by Perkins, Yanmar or Hatz under the engine manufacturer’s warranty. The exact term depends on the engine model, application, operating hours, territory, and date of placement into service.
- Eligible purchaser: This limited warranty applies to a new eligible Aurora standby generator delivered to its first user.
- Keep your records: Retain proof of purchase, the generator and engine model/serial numbers, maintenance records, and documents showing when the generator was installed or first placed into service. An electrician’s installation or commissioning invoice may be accepted as supporting proof of that date.
- Before arranging repairs: Contact Aurora for diagnosis and authorization. Unauthorized work or parts may not qualify for reimbursement.
This is a summary only. The detailed terms below, along with the applicable engine manufacturer’s current warranty documents, govern coverage.
How to Start a Warranty Claim
- Stop and document the problem. If continued operation could cause additional damage or pose a safety risk, shut down the generator. Record the symptoms, warning codes and current engine hours, and take clear photos or video where helpful.
- Gather your records. Have the proof of purchase, generator model and serial number, engine model and serial number, maintenance records, and installation or commissioning documents ready.
- Confirm when coverage began. You may be asked to prove the date the generator was installed or first placed into service. Keep documents created at that time, such as an electrician’s installation, connection, inspection or commissioning invoice. A sales invoice alone may not establish the in-service date.
- Contact Aurora before authorizing repairs. Submit the information through our contact page or call 1-877-510-6807. Aurora may ask diagnostic questions or request additional photos, records or tests.
- Follow the authorized service instructions. Aurora will determine whether the issue falls under the Aurora component warranty or an engine manufacturer’s warranty and will identify the available service option. Do not arrange chargeable repairs, replace parts or discard failed parts unless Aurora or the applicable engine manufacturer authorizes it.
PRODUCTS WARRANTED
The limited warranty applies to new standby generators manufactured by Aurora Generators Inc. in Canada and delivered to the first user.
Perkins Engine Warranty (Manufacturer Coverage)
Perkins warranty coverage is set by Perkins and varies by engine series, power rating, duty classification (including standby, prime, continuous or emergency standby), operating hours and territory. Perkins publishes general coverage of up to 24 months or 3,000 operating hours, whichever occurs first, but electric-power models can have different limits. Confirm the exact coverage for your engine model and serial number using the current Perkins warranty information or an authorized Perkins distributor.
Examples of current model-specific differences include some 4000 Series standby engines at three years or 1,500 hours and some 2600 Series standby engines at two years or 1,000 hours. These examples are not a promise of coverage for every Perkins engine; the applicable Perkins warranty document for the installed model controls. Eligible owners may also be able to purchase Perkins Platinum Protection.
Keep proof of delivery or the date the engine was first placed into service, the engine model and serial number, operating-hour records, and all scheduled-maintenance documents. Follow the maintenance schedule for the specific engine and use an authorized Perkins distributor for warranty service.
Covered costs and service arrangements depend on the applicable Perkins warranty and authorized distributor. Do not assume that travel, transportation, removal, reinstallation, downtime or any incidental costs are covered; obtain authorization before incurring expenses.
Yanmar Engine Warranty (Manufacturer Coverage)
For eligible new Yanmar TNV/TN industrial engines, Yanmar’s standard limited warranty is 24 months or 2,000 engine operating hours, whichever occurs first, beginning on the date of delivery to the original retail purchaser. Yanmar also publishes extended limited coverage of 36 months or 3,000 hours, whichever occurs first, for specified core parts such as the cylinder block, cylinder head, crankshaft forging, connecting rods, flywheel, camshaft and timing-gear components. The official warranty for the specific engine model and territory controls.
Register the Yanmar engine promptly. Yanmar requires proof of ownership, purchase/delivery date, and operating hours when warranty service is requested, and directs owners to contact an authorized industrial engine dealer or distributor within 30 days of discovering a suspected covered failure. Keep the completed registration, proof of purchase, serial-number photographs, installation or commissioning records and maintenance documents.
Hatz Engine Warranty (Manufacturer Coverage)
Hatz North America’s current published materials describe an initial limited warranty of 24 months or 2,000 operating hours, subject to the applicable engine warranty. Additional limited coverage and the optional Hatz Protect+ program may extend eligible coverage up to a total of 60 months, with maximum hours varying by engine series (up to 3,000 hours for eligible B-, D- and F-Series engines and up to 5,000 hours for eligible H-Series engines). Protect+ requires timely registration, payment of the applicable fee, documented scheduled maintenance with genuine Hatz parts, and authorized repairs. Transportation, travel, engine removal and reinstallation are not necessarily covered. Confirm eligibility and exact terms using the engine model and serial number with Hatz North America or an authorized Hatz service provider.
Aurora Generator Limited Warranty
For up to five years, and subject to this policy’s eligibility requirements, owner responsibilities and exclusions, Aurora may repair or replace, at its option, an Aurora-supplied generator component—excluding the engine—if Aurora determines that it failed because of a defect in materials or workmanship. The engine is not covered by Aurora’s five-year component warranty and is instead covered under the applicable engine manufacturer’s warranty. All diagnosis, parts replacement and warranty repairs must follow the service option and authorization provided by Aurora or the applicable engine manufacturer.
HOW TO OBTAIN WARRANTY OR TECHNICAL SUPPORT
Through a web-based self-service portal, users can create, view, and monitor support tickets through resolution. Aurora Generators may request proof of purchase details, service records, or information to assist in diagnosing potential issues. A technical support member or service adviser will be able to follow up by telephone when required. Aurora will determine whether your product requires service and, if it does, which service options are available.
Service Options
Aurora will provide warranty service through one or more of the following options:
Carry-in service: You may return your Aurora Generator to an Aurora Authorized Service Provider location offering carry-in service. Once you are notified that the service is complete, you will promptly retrieve the Aurora Product.
On-site Service: Service is available for engine-related failures by the engine manufacturer. During the warranty period, there is no charge for travel, labour and materials.
Do-it-yourself (DIY) Service: DIY lets you service your own generator using parts, instructions, and guidance from Aurora. Aurora may require the replaced part(s) to be returned and/or inspected before replacement. Aurora is not responsible for any labour costs you incur in connection with the DIY parts service.
LIMITATIONS AND EXCLUSIONS
Under the terms and conditions of the warranty policy, Aurora will not be liable for:
Determining whether any generator is suitable for the buyer or any third-party intended use or application.
Costs of routine maintenance or regular interval servicing of the engine.
Damage arising from failure to follow technical specifications, user operation, and maintenance manuals or instructions relating to the use of the generator and operation outside published guidelines.
Consumable parts such as batteries unless the failure has occurred due to a defect in materials or workmanship.
Cosmetic damage, including but not limited to scratches and dents.
Damage caused by use with another product.
Damage caused by accident, abuse, misuse, liquid contact, or an act of God.
Defects caused by normal wear and tear or otherwise due to exhausting the generator’s useful life.
Generators used as rental equipment, or in any other application where the generator was not designed for a gradual reduction in operating performance commensurate with age or operating hours, including, but not limited to, gradual loss of engine compression or gradual increase in oil consumption due to normal operating functions.
Any failure to meet its obligations hereunder which is due to circumstances beyond its reasonable control, including but not limited to industrial disputes, fire, severe weather conditions, government decisions, materials shortage, power or machinery breakdown or failure or war.
Aurora reserves the right to refuse warranty coverage for reasons including, but not limited to, force majeure, environmental hazards, and local or political upheaval. In such cases where the warranty policy is refused, alternative product support agreements may be sought that meet the product’s warranty terms without undermining personal safety.
In no event will Aurora be liable for loss of use, loss of profits, loss of or damage to other property, inconvenience, commercial loss, or other special, incidental or consequential damages whatsoever.=
Questions? Call 1-877-510-6807