PRODUCTS WARRANTED
The limited warranty applies to new standby generators manufactured by Aurora Generators Inc. in Canada and delivered to the first user.
Perkins Engine - Manufacturer's Warranty
Perkins engines are designed and built to last long, and the company provides a warranty of two years or 3,000 hours, whichever comes earlier. For countries with stricter emissions standards, the warranty period is even longer. The comprehensive warranty covers parts, labour, and other related items.
You can opt for the Perkins Platinum Protection Policy if you want to extend the warranty period beyond the standard one. This policy covers you for core components such as the engine block and cylinder head and comes with a 36-month guarantee.
You don’t need to take any specific action to activate the warranty. It is a standard part of the package. However, you must service your engine per the recommended servicing regime to maintain the warranty’s validity.
The comprehensive warranty covers all parts and labour, including miscellaneous items such as engineers’ travel costs to repair the engine. This means you won’t be out of pocket even if your machine is down.
Yanmar Engine - Manufacturer's Warranty
The YANMAR standard limited warranty period runs for twenty-four (24) months or two thousand (2000) engine operation hours, whichever occurs first. The warranty period for the standard limited warranty (by duration or operation hours) begins on the date of delivery to the original retail purchaser. It is valid only until the applicable warranted duration has passed or the operation hours are exceeded, whichever comes first.
Please visit Yanmar and be sure to fill out the Yanmar Engine Warranty Registration form.
Hatz Engine - Manufacturer's Warranty
Hatz America offers a 12-month, 2,000 operating hours warranty. Extended warranties of up to five years and 5000 hours are available. The warranty commences on the date the Customer receives the OEM product equipped with the registered engine from the OEM product manufacturer
Aurora Generators Warranty
For a period of five years, Aurora reserves the right to repair or replace any generator failure and its components – excluding the engine – that are caused by a defect in the workmanship or materials. All warranty repairs must be carried out according to the service options provided in this warranty policy. The engine is not covered under this five-year warranty since it is covered separately by the engine manufacturer.
HOW TO OBTAIN WARRANTY OR TECHNICAL SUPPORT
Through a web-based self-service portal, users can create, view, and monitor support tickets through resolution. Aurora Generators may request proof of purchase details, service records, or questions designed to assist with diagnosing potential issues. A technical support member or service adviser will be able to followup by telephone when required. Aurora will determine whether your product requires service and, if it does, what service options can be used.
SERVICE OPTIONS
Aurora will provide warranty service through one or more of the following options:
Carry-in service: You may return your Aurora Generator to an Aurora Authorized Service Provider location offering carry-in service. Once you are notified that the service is complete, you will promptly retrieve the Aurora Product.
On-site Service: Service is available for engine-related failures by the engine manufacturer. During the warranty period, there is no charge for travel, labour and materials.
Do-it-yourself (DIY) Service: – DIY lets you service your own generator with parts, instructions and directions from Aurora. Aurora may require the replaced part(s) to be returned and or inspected before being replaced. Aurora is not responsible for any labour costs you incur relating to the DIY parts service.
LIMITATIONS AND EXCLUSIONS
Under the terms and conditions of the warranty policy, Aurora will not be liable for:
Determining whether any generator is suitable for the buyer or any third party intended use or application.
Costs of routine maintenance or regular interval servicing of the engine.
Damage arising from failure to follow technical specifications, user operation, and maintenance manuals or instructions relating to the use of the generator and operation outside published guidelines.
Consumable parts such as batteries unless the failure has occurred due to a defect in materials or workmanship.
Cosmetic damage, including but not limited to scratches and dents.
Damage caused by use with another product.
Damage caused by accident, abuse, misuse, liquid contact, for or an act of God.
Defects are caused by normal wear and tear or otherwise due to exhausting the generator’s useful life.
Generators used as rental equipment or any other application where the generator was not designed for a gradual reduction in operating performance commensurate with the age, or operating hours, including but not limited to gradual loss of engine compression or gradual increase in oil consumption due to normal operating functions.
Any failure to meet its obligations hereunder which is due to circumstances beyond its reasonable control, including but not limited to industrial disputes, fire, severe weather conditions, government decisions, materials shortage, power or machinery breakdown or failure or war.
Aurora reserves the right to refuse Warranty policy are for reasons including but not limited to force majeure, but also due to environmental hazard, local or political upheaval. In such cases where the warranty policy is refused, alternative product support agreements may be sought that meet the product’s warranty terms without undue personal safety undermined.
IN NO EVENT WILL Aurora BE LIABLE FOR LOSS OF USE, LOSS OF PROFITS, LOSS OF OR DAMAGE TO OTHER PROPERTY, INCONVENIENCE, COMMERCIAL LOSS, OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER.
Questions? Call 1-877-510-6807